Question 1

Are there any time limitations on the warranty?

Accepted Answer

The warranty applies to all GC Aesthetics® (Nagor or Eurosilicone) implant products, implanted after January 01, 2009, by an appropriately qualiﬁed and licensed Physician in accordance with accepted surgical procedures and techniques, and in strict accordance with the GCA® “Instructions for Use” supplied with the product, but not where symptoms could be linked to non GCA® breast implants.

Question 2

Does the warranty cover costs of surgery?

Accepted Answer

No, in the case of rupture or capsular contracture, the warranty applies to the product only and does not cover any costs of surgery.

Question 3

Which replacement are available?

Accepted Answer

Any model, size or style from our GCA® brands (Nagor or Eurosilicone) of breast implants from the current catalogue.

Question 4

How long will it take to confirm whether I am eligible to claim under the GCA® Warranty?

Accepted Answer

It is our priority to give customer confidence. We deal with all requests as a matter of urgency, so our average response time is 72 hours from receipt of accurate information provided using the GCA® ‘Customer Complaint Form’.

Question 5

What informations is required and why?

Accepted Answer

It is our priority to give customer confidence. We, as a responsible company, follow all regulatory requirements in countries where we trade. As a minimum, the medical physician will need to provide us with: the brand, model, size, lot number and serial number of the explanted product(s), and the reason for the claim as documented in our ‘Customer Complaint Form’. We may request additional information depending on your concern in order to provide the best support.

Question 6

How can a complaint be registered?

Accepted Answer

Complaints can be registered by your Healthcare Professional by contacting us at: . - Nagor products email: ukvigilance@gcaesthetics.com. . - Eurosilicone products email: return@gcaesthetics.com. - Your healthcare professional can request the GC Aesthetics® Customer Complaint Form for completion.

Question 7

Who can submit a complaint or claim request?

Accepted Answer

Healthcare professionals. If you are a patient, contact your registered medical physician in order to get the appropriate support.

GCA Comfort Plus™ Warranty

GCA Plus™ Warranty

Warranty

All GCA® Breast Implants

For a LIFETIME

Fully Rectrospective

GC Aesthetics® is your lifetime companion

Additional helpful documents

Questions?